Effective July 30, 2026. These Terms are a binding agreement between NuvoWork ("NuvoWork", "we", "us") and the company or individual that creates an account ("Customer", "you"). By creating an account, inviting users, or using the service, you accept these Terms. If you accept on behalf of a company, you represent that you are authorized to bind it.
1. What NuvoWork is — and is not
NuvoWork is a time tracking and payroll-readiness application. It records clock events, breaks, work categories, schedules, PTO balances, optional clock-in location verification, and generates payroll-ready CSV exports.
NuvoWork is not a payroll processor, employer of record, accountant, tax advisor, or law firm.
- We do not calculate, file, or remit payroll taxes and do not move funds.
- We do not determine whether your pay practices, overtime calculations, rounding, break rules, or classifications comply with the Fair Labor Standards Act, state wage-and-hour law, or any other law.
- Nothing in the app is legal, tax, HR, or accounting advice. You are responsible for reviewing all data before relying on it for pay decisions.
2. Accounts and eligibility
- You must be at least 18 and provide accurate account information.
- You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of suspected unauthorized access.
- Accounts are created by invitation or company signup. Sharing a single login among multiple people is not permitted.
- Roles are system-controlled. Attempting to escalate privileges or access another company's data is a material breach.
3. Customer responsibilities for employee data
You, not NuvoWork, decide what data to collect about your workers and how to use it. You represent and warrant that you will:
- Provide all legally required notices to, and obtain all legally required consents from, your employees — including for GPS location verification, which several states regulate.
- Use location and time data only for legitimate business purposes such as verifying hours worked, and not for unlawful monitoring, discrimination, or retaliation.
- Maintain your own time and pay records as required by law, independent of the service.
- Not enter special categories of sensitive data (Social Security numbers, financial account numbers, health or medical information, biometric data) into free-text fields. The service is not designed to hold them.
- Promptly revoke access for departed personnel using the archive or removal tools.
You will defend, indemnify, and hold NuvoWork harmless from claims arising out of your collection or use of employee data, your pay practices, your failure to obtain required consents, or your breach of these Terms.
4. GPS location verification
Location features are off by default and only function when the Customer enables them, the employee grants in-app consent, and the device grants OS permission. Location is captured only during an open shift while the app is in use — at clock events, and additionally at intervals if the Customer enables full-shift mode. NuvoWork does not perform background or off-shift tracking. Location accuracy depends on the device, network, and environment; readings may be imprecise, delayed, or missing, and should not be treated as conclusive evidence of an employee's whereabouts.
5. Plans, trials, and billing
- Plans include Free (limited team size and 30-day in-app history) and Pro (additional features). Current features and limits are described on our pricing page and may change.
- New companies receive a 30-day Pro trial with no credit card required. When the trial ends without an active subscription, the account continues on Free and Pro features become unavailable.
- Paid subscriptions are billed in advance through Stripe on a recurring basis and renew automatically until cancelled. You authorize recurring charges to your payment method.
- You may cancel at any time; access to Pro features continues to the end of the paid period. Except where required by law, fees are non-refundable and we do not prorate partial periods.
- We may change prices with at least 30 days' notice before the change applies to your next renewal. Taxes, if any, are your responsibility.
- Non-payment may result in downgrade or suspension. Downgrading to Free limits in-app history visibility; it does not delete your records.
6. Acceptable use
You will not:
- Falsify time records or knowingly enter inaccurate data.
- Attempt to breach security or access controls, probe or scan the service without written permission, or circumvent plan limits, rate limits, or feature gates.
- Reverse engineer, scrape, resell, sublicense, or white-label the service.
- Upload malware, unlawful content, or content that infringes another's rights.
- Use the service to harass, surveil unlawfully, or violate labor or privacy law.
We may suspend or terminate access for violations, with notice where practical and immediately where necessary to protect the service or other customers.
7. Data ownership and records integrity
- You retain ownership of your company data. We claim no ownership of it and use it only to provide and support the service, as described in our Privacy Policy.
- To keep records auditable, some data is intentionally immutable: audit logs and payroll run records are append-only, archived employees retain their history, and locked payroll periods cannot be edited. Corrections are made through the correction workflow, which records the change rather than overwriting history silently.
- You may export your data using the in-app export tools while your account is active. Please export anything you need before cancelling.
- We may use aggregated, de-identified information that does not identify you or any individual to operate and improve the service.
8. Availability and support
We aim for high availability but do not offer a contractual uptime guarantee or service credits. The service may be unavailable for maintenance, updates, or events outside our control. Support is provided by email and in-app feedback on a commercially reasonable-efforts basis. Features may be added, changed, or removed; we will avoid removing materially relied-upon functionality without reasonable notice.
9. Third-party services
The service depends on third parties including our cloud and database provider, Stripe for billing, Resend for email, a public geocoding service for address labels, and browser push services. We are not responsible for their acts, outages, or terms. Payroll provider CSV formats are provided for convenience; we are not affiliated with or endorsed by QuickBooks, Gusto, ADP, or Paychex, and formats may change on their side.
10. Disclaimer of warranties
The service is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, error-free, or secure against every threat, that location data will be accurate, or that data or calculations will be free of error or sufficient for legal compliance.
11. Limitation of liability
To the maximum extent permitted by law, NuvoWork and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, wage-and-hour claims, regulatory penalties, or costs of substitute services, even if advised of the possibility. Our total aggregate liability for all claims relating to the service will not exceed the greater of (a) the fees you paid to NuvoWork in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). These limits apply regardless of the theory of liability and survive termination. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
12. Term, suspension, and termination
- These Terms apply while you have an account.
- You may stop using the service and cancel your subscription at any time.
- We may suspend or terminate for breach, non-payment, unlawful use, or risk to the service. We may also discontinue the service with reasonable advance notice.
- On termination, your license to use the service ends. Deletion of company data follows the retention practices in our Privacy Policy.
13. Confidentiality and feedback
Each party will protect the other's non-public information disclosed in connection with the service. If you send us suggestions or feedback, you grant us a perpetual, royalty-free license to use it to improve the service, without obligation or compensation.
14. Intellectual property
NuvoWork, its software, design, and brand are our property. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business purposes. All rights not expressly granted are reserved.
15. Governing law and disputes
NuvoWork is organized in the State of Oregon. These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute informally by contacting support@nuvowork.app and negotiating in good faith for 30 days. Any unresolved dispute will be brought exclusively in the state or federal courts located in Oregon, and each party consents to that jurisdiction and venue. To the extent permitted by law, each party waives any right to a jury trial and to participate in a class or representative action. Claims must be brought within one year after the claim arises.
16. General
- These Terms and the Privacy Policy are the entire agreement and supersede prior understandings.
- We may update these Terms; material changes take effect on the date posted above, and continued use constitutes acceptance.
- You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.
- Neither party is liable for delays caused by events beyond its control.
- There are no third-party beneficiaries to these Terms.
17. Contact
Legal and support: support@nuvowork.app. General: hello@nuvowork.app.